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Key Account Manager (m/f/d)

Permanent employee, Full-time · Munich

The Role

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!


As a Key Account Manager in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.

Your tasks and responsibilities will include:

  • Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
  • Implementation of key customers
  • Definition of project goals and competent consulting for the implementation and digitalization of HR processes
  • Support the improvement of our product to create the greatest possible added value for all our customers
  • Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
  • Support of our sales team in negotiations with potential key customers
What you need to succeed
  • You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
  • You have at least 2-3 years of client-facing experience in product adoption, strategic HR consultancy projects, HR software implementation or holistic account management 
  • You have experience in the B2B software environment.
  • You have experience in the conception and execution of HR-related workshops and trainings
  • You have strong communication skills and can present complex issues in a structured way
  • You have an affinity for technology and you work very data-driven
  • You have very good knowledge of Spanish and English (C1 level) and ideally very good knowledge of German (C1 level), both spoken and written
Your Learnings
  • Project management and structuring of complex issues
  • Customer Communication, Requirements Management & Stakeholder Management
  • You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business".
  • Independent and solution-oriented work in a dynamic and intercultural environment
  • Using our customer intelligence software Gainsight as well as the tools Zendesk, JIRA, Confluence and more
  • Detailed insights into the processes of other departments with direct or indirect customer contact
  • Expansion of your personal and professional network with key players in the HR market
Why Personio

Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.

  • Market-proven, well-funded and fast-growing company ($130M funding acquired to date)

  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)

  • Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths

  • 1,500 Euro development budget, which you can use as you wish

  • Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more

  • Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free

  • Unu electric scooter of your choice as "company car" (see www.unumotors.com), a JobRad® or an additional payment for a yearly public transportation ticket

  • Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich

About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with almost 500 employees and a market that is only waiting to be developed. By now we already have more than 2500 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

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