At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As Payroll Support Specialist (d/f/m), you provide a best-in class service for all Personio customers. Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.
In case of technical and product issues, you collaborate with our 2nd Level team within Product & Engineering to identify gaps in Personio and support to improve them. Your feedback to product teams directly contributes to further product automation and a great user experience.
As Payroll Support Specialist (d/f/m), you directly report to the Lead Payroll Operations. In addition to bi-weekly meetings to discuss ongoing topics, semi-annual feedback and development meetings are held between the two.
Your tasks and responsibilities will include:
You are responsible for the satisfaction of our DACH Personio customers through a high-class software and payroll support, mainly via phone and email
You are building a solid relationship with our customers, discovering their specific payroll needs, communication approaches and solving payroll-related queries and problems
You are helping customers to embed & run payroll solutions and processes within their Personio account to ensure an ease of use and smooth experience
You are acting as the go-to expert for our customers (e.g. general payroll matters, possible issues, pitfalls, data inconsistencies or conflicts that impact the payroll processing and best practices to resolve).
You collaborate with our internal 2nd Level product team to solve technical challenges and complex payroll issues of our customers
You identify & communicate improvement potentials for all internal payroll support processes and our payroll offering
You support junior team members to excel in their job, by coaching them regarding payroll knowledge and processes, as well as customer management and communication
You constantly expand your payroll process knowledge as well as the Personio product and keep up to date on any changes intertwined with our internal Academy
After becoming an expert in Personio, you support projects with the objective of sustainably increasing quality, efficiency and flexibility in the Payroll Operations team
What you need to succeed
You have at least 2-3 years of operational experience in end-to-end payroll processing (focus Germany, other EU/EEA/CH countries would be an advantage) by supporting a payroll tool, process or services and experience with customer communication
Ideally, you have a good understanding of web technologies, a basic understanding of APIs and the willingness to become more tech-savvy
You are a team player, empathetic and move mountains to ensure the satisfaction of your customers
You have the highest standards for quality and diligence in your work
You have very strong German and good English communication skills (C2 level)
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those Munich office benefits (benefits will vary depending on office location):
Competitive compensation package that includes salary, benefits, and pre-IPO equity
28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
High-impact working environment with flat hierarchies and short decision-making processes
Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.
With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?
Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.
We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.