Website Content Manager (Help Center Channel) (M/F/D)

Permanent employee, Full-time · Munich

The Role
At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! Join our international User Education team and take an active role in shaping our culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices.

We are searching for a talented Help Center manager to help us deliver high-quality content to our customers through our multilingual Help Center.  Your main duties will include controlling content operations (publishing, maintenance, and deprecation of articles), maintain quality standards (content formatting, broken links or images), optimize SEO, monitor and analyze site performance and drive UX/UI innovation.

You will support our customers in making the best possible use of Personio by recognizing their information needs and translating them into meaningful, high-quality content. You will coordinate the ongoing international expansion of our knowledge database and make its consumption more seamless and relevant for the different roles within Personio customers.

Your tasks and responsibilities will include:

  • You will be responsible for the revision and quality assurance of the multilingual content of our extensive Help Center (> 500 articles in six languages)
  • You will coordinate translation projects in cooperation with external partners
  • You will create easy to use, attractive and secure additional entry-points and reading-list to expand the Help Center usage beyond our primary audience
  • You will analyze the performance of existing help center content (primarily via Google Analytics) and derive optimization initiatives from the results
  • You will drive ongoing SEO and establish an SEO reporting structure
  • You will work with supporting teams and external vendors for ongoing back-end maintenance and front-end optimizations
  • You will collaborate with Design teams, content prediction teams and other channel managers to anticipate future website needs in relation with business KPIs
  • You will become our subject-matter expert regarding our publishing platforms, implementing coding best practices related to site performance, SEO, and User Experience
What you need to succeed
  • You have at least 3-5 years of proven experience in managing customer-facing websites, from writing texts to data analysis, optimizing SEO and managing CMS, ideally in educational content, support content, SaaS companies or high-growth technology companies.
  • You have extensive experience with Content Management Systems, specifically Zendesk Guide, localization technologies like Smartling, web analytics and SEO
  • Proficiency in HTML/CSS, XML; knowledge of SQL and JavaScript would be a plus
  • You are characterized by your strong linguistic and grammatical skills and excellent expressiveness
  • You have excellent communication skills, with very good English (required). Written and spoken German would be a plus, as well as written French, Spanish, Dutch or Italian.
  • You understand how to structure complex issues and summarize them in simple words
  • You have strong troubleshooting and analytical abilities
  • You are a team player, that can enjoy working independently, but you also enjoy exchanging ideas in cross-functional teams
  • You have a well-structured, self-organized and absolutely reliable way of working approach
  • You like to engage with people to acquire new knowledge, and you enjoy continuously developing yourself and your projects
Why Personio

Aside from the people, our culture and mission, there are numerous arguments that make Personio a great place to work:

  • To capitalize on the company's success, we offer you a competitive compensation package that includes your salary, benefits and virtual shares.  
  • You also receive 28 days of paid vacation plus an additional vacation day every two years (up to 30 days in total) 
  • Two impact Days to make a positive impact on the environment and society. Use one day each for an individual project and for a company-wide initiative! #SocialResponsibility 
  • Decide for yourself with PersonioFlex where you can work most effectively. For this we offer you a flexible 50% remote, 50% in-office working framework 
  • Use an annual development budget of €1,500, which you can use as you wish, for example for courses or career coaching
  • Celebrate with us at joint team events such as Oktoberfest, ski trips, Christmas parties and more! (currently limited due to COVID-19) 
  • Personio offers you a diverse, equal opportunity and multicultural environment with short decision-making processes, in which you can achieve a lot  
  • PersonioCares offers you support in many areas, including parental leave, child support, mental well-being and the possibility of a sabbatical 
  • spare Money with corporate benefits from brands like Adidas, LG, Bosch, Apple and many more 
  • Get the opportunity to invest in your pension with the Personio Pension Scheme 
  • Decide whether you want a JobRad® or an MVV monthly pass as a company car 
  • With the subsidized membership of Qualitrain, you can train in many sports studios and other sports facilities throughout Germany for only €22 a month. 
  • A beautiful, spacious office in the heart of Munich, with professional coffee machines, free drinks and snacks, as well as modern rooms and sunny terraces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.



Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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