Strategy & Operations Specialist, Account Management (m/f/d)

Permanent employee, Full-time · Munich

The Role
The Strategy & Operations Specialist, Account Management, enables our Account Management team to maximize their upsell and churn prevention success by providing dedicated knowledge support within a certain product domain. 
By acting as a sparring partner for the Account Managers, the Strategy & Operations Specialist, Account Management will have an immense impact on the attachment rate of certain products within the customer base and will be able to improve the net retention MRR achievement within the team.

Your responsibilities include:

  • (Product Knowledge:) You establish expertise within a certain product domain and become the go-to-person for AMs within your domain. You stay up-to-date on product developments and provide regular updates to the Customer Growth team. 
  • (Customer Enablement:) You understand key issues customers are facing within your product domain as well as market trends and support AMs during upsell and churn prevention processes with your expertise. You act as a sparring partner for AMs to successfully foster growth and retain customers. 
  • (Opportunities and Risks:) You are responsible for driving the attachment rate of certain products, thereby helping the team to achieve the business plan targets. You regularly seize upsell potential through data analysis and market (customer) research, and analyze historical churns to help the team prioritize.
  • (Customer Feedback:) You synthesize requests from customers on a regular cadence to give structured input to product, legal and partnerships on what is needed to continue to be competitive and relevant in the marketplace.
  • (Interfaces:) You are the interface from AM to Product, Sales enablement/marketing and Training, making sure that the team is provided with all information and assets and sharing our needs and requirements with respective stakeholders.
What you need to succeed
  • You have the ability to establish comprehensive technical product knowledge in a short amount of time
  • You are commercially driven and have experience working with business plan targets
  • You are customer-centric and have experience within the area of expansion and risk management 
  • You are highly organized and have great time management skills to prioritize initiatives based on what will generate the greatest return
  • You have a strategic mindset with a hands-on mentality and work strongly solution oriented
  • You have excellent verbal and written communication skills in English and German and are able to successfully collaborate with different stakeholders 
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • In order to benefit from the success of the company, we offer you a competitive compensation package, which includes your salary, benefits and virtual shares. 
  • You also receive 28 days of paid vacation plus an additional vacation day every two years (up to 30 days in total) 
  • Two impact Days to make a positive impact on the environment and society. Use one day each for an individual project and for a company-wide initiative! #SocialResponsibility 
  • Decide for yourself with PersonioFlex where you can work most effectively. For this we offer you a flexible 50% remote, 50% in-office working 
  • framework Use an annual development budget of €1,500, which you can use as you wish, for example for courses or career coaching
  • Celebrate with us at joint team events such as Oktoberfest, ski trips, Christmas parties and more! (currently limited due to COVID-19) 
  • Personio offers you a diverse, equal opportunity and multicultural environment with short decision-making processes, in which you can achieve a lot  
  • PersonioCares offers you support in many areas, including parental leave, child support, mental well-being and the possibility of a sabbatical 
  • spare Money with corporate benefits from brands like Adidas, LG, Bosch, Apple and many more 
  • Get the opportunity to invest in your pension with the Personio Pension Scheme 
  • Decide whether you want a JobRad® or an MVV monthly pass as a company car 
  • With the subsidized membership of Qualitrain, you can train in many sports studios and other sports facilities throughout Germany for only €22 a month. 
  • A beautiful, spacious office in the heart of Munich, with professional coffee machines, free drinks and snacks, as well as modern rooms and sunny terraces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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