Team Lead Account Management - UKI

Permanent employee, Full-time · Dublin

The Role

We’re looking for a Team Lead Account Management (Customer Growth) who will manage and be responsible for all customer expansion and retention activities for the UKI region. Your goal is to ensure that our customers fully utilize Personio in the long term. Specifically, this means achieving expansion goals and related KPIs such as conversion rates, customer lifetime and net retention. You will also be responsible for hiring, onboarding and managing a team of approximately 8 people. You pay close attention to the continuous training and development of your employees.

Your tasks and responsibilities

  • Lead and develop a team of approximately eight Customer Growth/Account Managers
  • Full responsibility for the internal onboarding of new Customer Growth/Account Managers
  • Development and implementation of MRR expansion measures to achieve our sales targets
  • Conduct internal sales and negotiation training to best prepare your team for growth
  • Data-driven analysis of internal processes with the goal of making them more efficient on an ongoing basis
  • Close collaboration with the teams within Customer Operations as well as the Finance and Sales department
  • Build and develop a scaled approach to our team proactive outreach

What you need to succeed
  • You have 4+ years of professional experience in sales, after sales, account or partner management, preferably in a B2B software environment
  • You have 2+ years of leadership experience and strong leadership skills
  • You are an accurate forecaster and have a strong analytical background
  • You have a technical affinity and make data-driven decisions
  • You create a motivating environment for your team, identify strengths and development potentials of your employees and drive further development
  • You are a strong communicator with excellent written and spoken English skills and a strong
  • You can explain complicated issues easily, are strong in prioritizing tasks and set clear goals for yourself and your team
  • Ideally, you already have experience with Salesforce, Gainsight, Hubspot or Zendesk
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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