Senior Customer Growth Manager / Key Account Manager - German speaking - Amsterdam or remote Netherlands

Permanent employee, Full-time · Amsterdam

The Role

The Role

At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Experience Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success! 

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximising our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.


Your tasks and responsibilities

  • Account Management: You establish yourself as a trusted advisor for the clients. In close collaboration with your Customer Success Manager you are the first point of contact to accelerate the customers growth. You regularly sync with your customers to understand their business and needs. Besides, you are actively monitoring the customer’s usage and health score, contacting the customer to define concrete actions on how to improve their experience with the product and the service even further. 
  • Renewal Management: You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights. Additionally, you find creative solutions to support the customers as well as Personios needs long-term. 
  • Expansion Management: You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices. Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying center. 
  • Risk Management: You are predicting and reducing the customer’s risk of downgrading from current products or canceling their entire subscription by managing escalations and offering solutions. You are confirming and following up on cancellations from customers. 

Projects & Content: You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency. You are contributing to the creation of content items, e.g. documentation of processes in Confluence.
What you need to succeed
  • Account Management / Partnership / Sales Experience: you have earned successes in sales/account management in the last ± 5 years (ideally in the software or HR/Recruiting environment)
  • German and English skills: you have a good command of German (C2 level) and English, both written and spoken
  • Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
  • Ideally, you gained some experience working in a fast-paced, hypergrowth environment
  • You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
  • You are interested in HR and organizational topics and you enjoy dealing with customers
Why Personio
  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Bright and open office space in the heart of Amsterdam
  • Subsidy towards healthcare coverage with a provider of your choice
  • Access multiple fitness studios and sports facilities the Netherlands for €30 per month with a subsidized Onefit membership
  • Invest in your retirement via the Personio Pension Scheme, with a Personio contribution

About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.



Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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