Team Lead, Customer Success, Scale

Permanent employee, Full-time · Remote

The Role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey.!

Up until today, Customer Success has been offered as a paid service that focused on driving adoption and maximizing value for organizations with more than 500 employees in a 1:1 engagement model. We now aim to launch Customer Success, Scale at Personio and are looking for an experienced manager to lead this journey. As the (Sr.) Manager, Customer Success (Scale Business) you are responsible for developing, launching and executing programs that drive widespread adoption of Personio’s products at scale. You will build up a diverse, analytical and tech-savvy team that implements and controls adoption campaigns for Personio’s small to mid-sized customers (organizations with 20 to 200 employees). In addition, you will remove barriers to customer adoption of Personio and collaborate with the broader CX Leadership and Product Team. This is a demanding role that requires strong leadership, priority management, and interpersonal skills.

What you will be doing:

  • Develop the business plan for a CS, Scale Team, including roles and responsibilities of team members required to launch and operate the program
  • Identify and monitor key drivers and leading indicators for adoption across different customer segments and lifecycle stages 
  • Implement thoughtful and strategic programs and campaigns that engage customers at key points in their journey to drive product adoption, value realization, and to delight customers 
  • Build data-driven experimentation into your strategy and foster that culture and mindset within your team
  • Attract and hire a team of diverse, tech-savvy individuals with a data-driven and customer-first mindset who will help deliver these programs and offerings, and ensure each team member is continuously inspired and motivated to bring their best self to work

What you need to succeed
  • Experience managing Customer Success at a low-ACV  SaaS company and developing and launching (Customer Success) programs and campaigns at scale
  • Technical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmap
  • Successful track record of hiring and developing a high-performing team
  • Analytical and process-oriented mindset
  • Deep understanding of value drivers in recurring revenue business models
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery 
  • Fluent English speaker
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity 
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!) 
  • 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility 
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc. 
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting) 
  • High-impact working environment with flat hierarchies and short decision-making processes 
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares 
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more 
  • A remote setup subsidy of 300€ to make your home office your favorite place to work
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
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