Senior Manager - Customer Growth/Account Management (d/f/m)

Permanent employee, Full-time · Munich

The Role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

The Customer Growth Team is embedded within the Customer Experience (CX) department and follows the mission to proactively engage with customers to expand MRR and maximize lifetime. At Personio, Customer Experience is an essential part of our company culture, which all customer-facing teams work according to. The Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. We work customer-oriented, entrepreneurial, agile, proactive, data-driven, set on modern tools and constantly improve our processes.

Your tasks and responsibilities include:

  • Net Retention MRR Budget Attainment: You are responsible for all Net Retention initiatives across different small customer segments and set the direction to achieve company-wide business goals
  • Leading and Coaching: You develop and lead your leadership team (5-6 people leaders) in the DACH SMB market; you coach team leads (and senior individual contributors) to help them continue to show outstanding performance
  • Hiring and Attrition: You are responsible for all hiring activities of employees/team leads in your customer segment, ensuring you achieve the hiring plan, anticipating attrition and avoidable/regrettable leavers
  • Strategy: You have a 1-2 year strategic view of how we are growing and retaining our smallest customer base in a scalable manner. You understand the bigger picture, think conceptually and guide teams and stakeholders on how to get there.
  • Processes: You work cross-functionally with Program Managers, being responsible for leading the vision of a specific journey (e.g. retention) across all three customer segments, hence a big impact on several teams/tribes
  • Planning: You own the planning for your segment (budget, quota, workforce, OKRs) to ensure a cost-efficient and scaling organization
  • Ambassador: You represent Personio towards a large part of our customer base (approx. 45% Logos) and independently resolve customer escalations whenever necessary (and escalate only as needed)
What you need to succeed
  • Leadership Experience: You have a proven track record of +5 years of experience in leadership, bring the ability to guide, motivate and grow your leadership team. As a servant leader and thought leader you enable them to be the best version of themselves.
  • Operational Experience: You bring +3 years of experience in a customer-facing role (e.g. sales or customer success/account management) in a SaaS or B2B/B2C environment.
  • Scaling Organization: You have developed a wider breadth of knowledge on how to build a fast growing and sustainable organization in the SMB segment, focussing on efficiency and automation while ensuring highest customer satisfaction.
  • Analytical Mindset and Data-Driven Decisions: You are able to create accurate but optimistic forecasts and reportings, identify & resolve challenges and inefficiencies, and make decisions independently.
  • Communication and Listening: You communicate in a very structured and transparent manner to ensure your teams can implement your ideas and strategies
  • You are fluent in both English and German
  • Stakeholder Management: You have the ability to work with different stakeholders (Specialist, Leadership team, ICs, Senior Management) and get their needs and goals aligned.
  • Team Culture: You create a motivating and competitive environment where employees strive for the best results, work together as a team and are open to grow and change.
  • Change Management and Strategic Mindset: You have a positive attitude towards change and see it as an opportunity to develop the business faster; your entrepreneurial and strategic mindset helps you deal with ambiguity and complexity during high growth phases
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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