Manager, Customer Onboarding - International (f/m/d)

Permanent employee, Full-time · Barcelona

The Role
The Implementation Team is embedded in the business unit Professional Services within the Customer Experience (CX) organization and follows the mission to educate new customers to become product experts and thereby lay the groundwork for a successful customer relationship. At Personio, Customer Experience is an essential part of our company culture, which all customer-facing teams work according to. The Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. We work customer-oriented, entrepreneurial, agile, proactive, data-driven, set on modern tools and constantly improve our processes.

You will be responsible for driving the long-term success of our customers by ensuring the best possible onboarding experience. You'll build teams and processes that allow Personio to consistently deliver to the same high standard while being highly scalable and cost-efficient. Your efforts drive customer satisfaction and product adoption, which directly translates into customer lifetime value and active Personio promoters.

Your tasks and responsibilities include: 
  • Lead, recruit and continuously develop the operational Implementation teams for the International (non DACH) markets
  • Responsibility for the satisfaction of our International customers through high-class Implementations.
  • Scaling the Implementation process to best suit the needs of the business, and our customers. 
  • With that in mind, you’ll suggest and sponsor projects with the aim of sustainably increasing quality, efficiency and flexibility in Implementation.
  • Developing the implementation process, and defining future strategy to meet the requirements for our hyper-growth.
  • Continuous training and coaching of all Implementation Specialists and Team Leads.

What you need to succeed
  • You have several years of experience in a leading position in customer success/onboarding or technical customer support, ideally with substantial time spent within a technology/SaaS business.
  • You think entrepreneurial and move mountains to ensure the satisfaction of your customers.
  • You can motivate and lead by example in times of ambiguity.
  • You have the highest standards for the quality of your work, work in an analytical/structured way, set yourself ambitious goals, and turn your plans into solutions quickly and pragmatically.
  • Ability to identify inefficiencies with the implementation process and provide solutions for process improvement, scalability and sustainability.
  • You lead and develop your customer support teams with passion and at eye level, and are especially experienced in developing/coaching young team leads in their first supervisor role.
  • Strong English communication skills are essential, as well as another European language (Spanish/French/Dutch) (C2 level) would be beneficial but not necessary.
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Choose between green mobility options, including a bike lease covered by Personio
  • Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
  • Private health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
  • Free English and Spanish language classes
  • A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
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