The Implementation Team is embedded in the business unit Professional Services within the Customer Experience (CX) organization and follows the mission to educate new customers to become product experts and thereby lay the groundwork for a successful customer relationship. At Personio, Customer Experience is an essential part of our company culture, which all customer-facing teams work according to. The Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. We work customer-oriented, entrepreneurial, agile, proactive, data-driven, set on modern tools and constantly improve our processes.

You will be responsible for driving the long-term success of our customers by ensuring the best possible onboarding experience. You'll build teams and processes that allow Personio to consistently deliver to the same high standard while being highly scalable and cost-efficient. Your efforts drive customer satisfaction and product adoption, which directly translates into customer lifetime value and active Personio promoters.

Your tasks and responsibilities include: 

• Lead, recruit and continuously develop the operational Implementation teams for the International (non DACH) markets
• Responsibility for the satisfaction of our International customers through high-class Implementations.
• Scaling the Implementation process to best suit the needs of the business, and our customers. 
• With that in mind, you’ll suggest and sponsor projects with the aim of sustainably increasing quality, efficiency and flexibility in Implementation.
• Developing the implementation process, and defining future strategy to meet the requirements for our hyper-growth.
• Continuous training and coaching of all Implementation Specialists and Team Leads.