Manager, Customer Onboarding - International

Permanent employee, Full-time · Remote

The Role
The Implementation Team is embedded in the business unit Professional Services within the Customer Experience (CX) organization and follows the mission to educate new customers to become product experts and thereby lay the groundwork for a successful customer relationship. At Personio, Customer Experience is an essential part of our company culture, which all customer-facing teams work according to. The Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. We work customer-oriented, entrepreneurial, agile, proactive, data-driven, set on modern tools and constantly improve our processes.

You will be responsible for driving the long-term success of our customers by ensuring the best possible onboarding experience. You'll build teams and processes that allow Personio to consistently deliver to the same high standard while being highly scalable and cost-efficient. Your efforts drive customer satisfaction and product adoption, which directly translates into customer lifetime value and active Personio promoters.

Please note that this role can only be based remotely in Germany, Netherlands, France, UK or Ireland.

Your tasks and responsibilities include: 
  • Lead, recruit and continuously develop the operational Implementation teams for the International (non DACH) markets
  • Responsibility for the satisfaction of our International customers through high-class Implementations.
  • Scaling the Implementation process to best suit the needs of the business, and our customers. 
  • With that in mind, you’ll suggest and sponsor projects with the aim of sustainably increasing quality, efficiency and flexibility in Implementation.
  • Developing the implementation process, and defining future strategy to meet the requirements for our hyper-growth.
  • Continuous training and coaching of all Implementation Specialists and Team Leads.


What you need to succeed
  • You have several years of experience in a leading position in customer success/onboarding or technical customer support, ideally with substantial time spent within a technology/SaaS business.
  • You think entrepreneurial and move mountains to ensure the satisfaction of your customers.
  • You can motivate and lead by example in times of ambiguity.
  • You have the highest standards for the quality of your work, work in an analytical/structured way, set yourself ambitious goals, and turn your plans into solutions quickly and pragmatically.
  • Ability to identify inefficiencies with the implementation process and provide solutions for process improvement, scalability and sustainability.
  • You lead and develop your customer support teams with passion and at eye level, and are especially experienced in developing/coaching young team leads in their first supervisor role.
  • Strong English communication skills are essential, as well as another European language (Spanish/French/Dutch) (C2 level) would be beneficial but not necessary.
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • In order to benefit from the company's success, we offer you a competitive compensation package that includes your salary, benefits, and virtual shares 
  • 28 days of paid vacation plus an extra day of vacation every two years (up to 30 days in total) 
  • Two Impact Days, for making a positive impact on the environment and society. Use one day each for an individual project and for a company-wide initiative! #SocialResponsibility 
  • Use an annual development budget of €1,500, which you can use as you wish, for example for courses or career coaching
  • Celebrate with us at joint team events, such as Oktoberfest, ski trips, Christmas parties and more! (currently limited due to COVID-19) 
  • Personio offers you a diverse, equal opportunity and multicultural environment with short decision-making processes, in which you can achieve a lot  
  • PersonioCares offers you support in many areas, including parental leave, child support, mental well-being and the possibility of a sabbatical 
  • spare Money with corporate benefits from brands like Adidas, LG, Bosch, Apple and many more 
  • Get the opportunity to invest in your pension with the Personio Pension Scheme 
  • To make your home office your favorite workplace, there is a subsidy of €300 for your remote setup
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.



Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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