Lead, Customer Success Management DACH (d/f/m)

Permanent employee, Full-time · Berlin

The Role
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey! 

As Lead, Customer Success Management DACH (d/f/m) you will be part of the leadership team in Personio’s Customer Experience organization. This role leads the strategy and execution for a Customer Success team to ensure the successful adoption, maturity, value realization, and growth of Personio’s largest customers in the DACH region. The focus of this role is to be a coach and strategic planner for a team of Customer Success Managers (CSMs). Another key part of this role is meeting and engaging with customers and establishing relationships with key HR executives within our customer base as well as internal stakeholders.

What you will be doing: 

  • Recruit, train, coach, and develop a team of up to 9 Customer Success Managers in the DACH region, that delivers results, has fun, and lives the Personio values
  • In close collaboration with other Team Leads and the Head of Customer Success Management, contribute to the overall vision and strategy of the CSM team
  • Monitor and identify adoption, maturity, and growth trends for the team and customers to inform customer and business strategy
  • Understand customer needs and collaborate with other internal teams (i.e. Customer Growth, Product) to ensure customer success with special emphasis on adoption, expansion, renewals, and churn prevention
  • Partner with the Sales organization to engage in pre-sales activities for high-value opportunities
What you need to succeed
  • 2+ years of leadership experience within a SaaS organisation or in HR (HR Transformation and Enablement, HR Consulting or Project Mgmt) 
  • Excellent communication skills both with customers and within an organisation
  • Strong track record of identifying customer needs and successfully implementing long-term software solutions
  • Strong track record of defining and executing against key performance indicators
  • Ability to build trust and rapport with a (customer success) team and their respective book of business
  • Ability to challenge team members and be challenged to achieve team goals
  • Proactive interest to increase customer satisfaction and deepen customer relationships
  • Comfortable and willing to be a hands-on contributor, on-site with customers
  • Demonstrated passion for HR and People Management
  • Experience with enterprise SaaS vendors preferred
  • Fluent German & English speaker
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! 

Work with us and receive those Berlin office benefits (benefits will vary depending on office location):

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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