At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As a Customer Success Manager (f/m/d) in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.
Your tasks and responsibilities will include:
- Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
- Implementation of key customers
- Definition of project goals and competent consulting for the implementation and digitalization of HR processes
- Support the improvement of our product to create the greatest possible added value for all our customers
- Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
- Support of our sales team in negotiations with potential key customers