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Team Lead Processes & Systems

Permanent employee, Full-time · Amsterdam
The Role
As Team Lead Processes & Systems, you will hire, lead and grow a team that is responsible for enabling various customer-facing teams through the right tooling and workflows. Your team owns the planning and implementation of the tool landscape for a rapidly growing >350 people organization spanning from Professional Services, Support, Inside Sales, Customer Success to Customer Education. In your role, you will play a major role in our automation and scalability strategy with impact on overall business performance.

Your responsibilities include:
  • You develop and execute our Processes & Systems strategy and vision in close partnership with the Head of CX Enablement
  • You develop and motivate your team through continuous feedback, formal evaluations, and coaching to drive team satisfaction and performance
  • You equip our CX department with the best-in-class systems to accomplish our operational and business goals  
  • You and your team support various CX teams to measure, design, and implement  scalable processes that improve their efficiency
  • You foster cross-functional alignment with other teams and leaders to jointly create a high value and well prioritized road map
  • You regularly plan the budget and hiring needs for your team and are responsible for the execution and adherence of those plans
  • You are accountable for our road map and team OKRs. You make sure that projects and goals are achieved on time, delivering high quality and managing your team workload
What you need to succeed
  • You have a successful track record of leading and hiring highly qualified process experts and systems architect, and organize them in an effective team
  • You have superior project, time and conflict management skills that allow your team to deliver a consistently high standard with stakeholders
  • You have solid experience scaling and automating business processes in a digital environment
  • You are able to map, design and monitor complex process structures to identify inefficiencies and opportunities
  • You bring excellent verbal and written communication skills in English to successfully align, negotiate and present with all departments of Personio
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • A competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Flexible working arrangements with PersonioFlex
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Bright and open office space in the heart of Amsterdam
  • Subsidy towards healthcare coverage with a provider of your choice
  • Access multiple fitness studios and sports facilities the Netherlands for €30 per month with a subsidized Onefit membership
  • Invest in your retirement via the Personio Pension Scheme, with a Personio contribution
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About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.


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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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