Associate Product Expert (m/f/d) - Munich, Madrid or Dublin

Permanent employee, Full-time · Munich

The Role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a Product Expert within the Customer Experience Enablement Organization, you serve as the interface between the customer and Product development and support both areas equally. You collaborate with Product and Engineering as our customers’ advocate, ensuring through data-driven insights and consultation services that Personio meets or exceeds customer expectations. At the same time, you communicate with and educate your Customer Experience colleagues about relevant product updates and changes, which enables them to deliver best-in-class service.

Your responsibilities include:

Product & Engineering Collaboration:

  • You build and sustain deep product knowledge within your area of ownership and gain functional product knowledge of adjacent areas
  • You enable Product to gain a better understanding of the customer experience by representing the customer's perspective and needs in sprint reviews and standups, discovery activities, design sprints, and other agile ceremonies
  • You partner with members of Product, Design, and Engineering (PDE) to gather, interpret, and track relevant product and customer usage and adoption data
  • You co-host customer calls for research and discovery purposes
  • You coordinate QA and regression testing for product releases, Beta tests, and feedback-gathering events
  • You help reproduce, troubleshoot, and triage bugs in collaboration with PMs and Engineers and play a key role in managing customer-facing incidents
  • You are considered a key business partner in process improvement projects by collaborating with Product Managers, Engineers, Designers, and Product Operations

Customer Experience Enablement:

  • You manage and coordinate customer-facing product release events and beta tests
  • You communicate, document, and organize knowledge about product releases, updates, deprecations, and other changes to the Customer Experience organization in a digestible and structured way
  • You develop concepts and administration of campaigns to increase product use and adoption
  • You offer the highest level of internal CX technical support and support the wider CX organization with Product roadmap questions, User Group Meeting presentations and Q&As, and serve as point of escalation with customers
  • You collect and analyze customer feedback and behavior and advocate for its prioritization with product teams
  • You identify process gaps within CX and actively contribute to a solution
  • You are involved in projects that drive organizational impact for the Product Expert Team
What you need to succeed
  • You have a degree with a business, technical, IT, product or data focus 
  • You have less than 3 years of relevant professional experience, ideally in the B2B/SaaS/service environment, working closely with customer-facing and/or product teams
  • You work independently, effectively, and have a high level of problem-solving skills 
  • You are a team player but also assertive, resilient, and very motivated
  • You have strong technical skills, interest and knowledge, particularly in the area of web-based software and software development processes
  • You possess clear and structured communication (e.g., ability to translate technical concepts for non-technical audiences, ability to distill key pieces of information into a summarized update, etc.)
  • You demonstrate data mining and analysis skills (e.g., by using SQL, spreadsheets and comparable tools)
  • You have the ability to learn quickly, are comfortable with frequent context-switching and are resourceful when it comes to problem-solving
  • You have project management experience or skills
  • Ideally, you have previous experience in a customer-facing role
  • You have a very good written expression and strong communication skills in English, German a plus
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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