Customer Implementation Specialist - French (m/f/d)

Permanent employee, Full-time · Madrid

The Role
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people process more successful. Join and become part of our exciting journey!

Your tasks and responsibilities will include:

  • Analysis of our new customers' requirements regarding our HR software
  • Structured support of Personio implementations through e-mails, telephone calls, and web demos
  • Ensuring customer satisfaction through advice on HR processes in Personio
  • Validation, preparation, and assistance with importing customer data
  • Involvement in the creation of training materials, e.g. help center articles or webinars 
  • Continuous optimization of our processes, e.g. through the automation of individual work steps
What you need to succeed
  • Native or C1/2 level spoken and written French as well as fluent English 
  • You have a bachelor and/or master degree in economics, social sciences or any related field
  • You have a background in the B2B software environment, ideally with HR-related software in customer success, account management or any other customer-facing role
  • You are passionate about digital transformation in HR
  • You prioritise solutions over problems, always putting the customer first
  • You work autonomously and reliably
  • You are data-driven and you feel very comfortable using MS-Office, especially Excel
  • Tools like Zendesk, Gainsight, and Jira already sound familiar to you
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Choose between green mobility options, including a bike lease covered by Personio
  • Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
  • Private health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.



Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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