Head of Customer Training & Credentialing

Permanent employee, Full-time · Amsterdam

The Role
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As Personio grows, we have the opportunity to serve customers across several countries, and increasingly our customers look to us for perspectives on how to mature their HR-related practices with Personio in mind. This growth comes with several opportunities. First, to develop more scalable methods to educate our customers and help them adopt Personio. Beyond that, we aspire to provide educational experiences that help our customers (and even potential customers) increase their expertise in the HR industry. That’s why we’re investing in customer-facing training and learning programs, including an online learning hub and credentialing.

As the leader for the Customer Academy Team, you will drive the strategy and development of our customer-facing Academy programs. This will include the design approach, modalities, curriculum, tools and technologies for learning management and credentialing, and more. Through your work, you will help our customers become more productive in their jobs and get the most value from our software. You’ll play a key role in shaping the future of HR education in Europe.

This role can be located in Amsterdam or any other Personio office location.

These responsibilities await you in detail:

  • You build and lead a team of learning experts who design and deliver effective, engaging, and scalable learning experiences
  • You partner with Customer Experience, Marketing, and Product leadership to uncover customer needs and set priorities for the academy curriculum, including content and delivery formats
  • You select and drive implementation of our learning tech stack, including LMS and credentialing software, working with our CX Operations teams
  • You evaluate and decide on a healthy mix of modalities and sources when it comes to creation and facilitation of learning materials and content
  • You create a reporting and measurement framework to monitor your team’s effectiveness and impact and inform further investment decisions
What you need to succeed
  • You have created and delivered product and industry-focused education programs for customers at scale in SaaS
  • You have expertise in adult learning techniques and technologies
  • You have a track record of building and developing teams during a period of hyper growth
  • You have successfully managed complex projects or programs with various stakeholders, requirements and expectations
  • You have the highest demands on the quality of your work and coach your teams to work alike
  • You work highly collaboratively and enjoy finding common ground or better, enlarge the pie 
  • You work analytically, are strongly data-driven, translate your findings into solutions and operationalise them
  • You are creative, open and communicative with very good written and spoken English; German and/or Spanish are a plus
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! 
Work with us and receive those Amsterdam office benefits (benefits will vary depending on office location):

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Bright and open office space in the heart of Amsterdam
  • Subsidy towards healthcare coverage with a provider of your choice
  • Access multiple fitness studios and sports facilities the Netherlands for €30 per month with a subsidized Onefit membership
  • Invest in your retirement via the Personio Pension Scheme, with a Personio contribution
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.