Head of Customer Training & Credentialing

Permanent employee, Full-time · London

The Role

As Personio grows, we have the opportunity to serve customers across several countries, and increasingly our customers look to us for perspectives on how to mature their HR-related practices with Personio in mind. This growth comes with several opportunities. First, to develop more scalable methods to educate our customers and help them adopt Personio. Beyond that, we aspire to provide educational experiences that help our customers (and even potential customers) increase their expertise in the HR industry. That’s why we’re investing in customer-facing training and learning programs, including an online learning hub and credentialing.

As the leader for the Customer Academy team, you will drive the strategy and development of our customer-facing Academy programs. This will include the design approach, modalities, curriculum, tools and technologies for learning management and credentialing, and more. Through your work, you will help our customers become more productive in their jobs and get the most value from our software. You’ll play a key role in shaping the future of HR education in Europe.

This role can be located in London or any other Personio office location.

These responsibilities await you in detail:

  • You build and lead a team of learning experts who design and deliver effective, engaging, and scalable learning experiences
  • You partner with Customer Experience, Marketing, and Product leadership to uncover customer needs and set priorities for the academy curriculum, including content and delivery formats
  • You select and drive implementation of our learning tech stack, including LMS and credentialing software, working with our CX Operations teams
  • You evaluate and decide on a healthy mix of modalities and sources when it comes to creation and facilitation of learning materials and content
  • You create a reporting and measurement framework to monitor your team’s effectiveness and impact and inform further investment decisions
What you need to succeed
  • You have created and delivered product and industry-focused education programs for customers at scale in SaaS
  • You have expertise in adult learning techniques and technologies
  • You have a track record of building and developing teams during a period of hyper growth
  • You have successfully managed complex projects or programs with various stakeholders, requirements and expectations
  • You have the highest demands on the quality of your work and coach your teams to work alike
  • You work highly collaboratively and enjoy finding common ground or better, enlarge the pie 
  • You work analytically, are strongly data-driven, translate your findings into solutions and operationalise them
  • You are creative, open and communicative with very good written and spoken English; German and/or Spanish are a plus
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work!
Work with us and receive those London office benefits (benefits will vary depending on office location):

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across the UK for €30 per month with a subsidized Gympass membership
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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