At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a member of our Professional Services team, you will be responsible for directly supporting customers and continuously improving our processes within the Professional Service team. Your main responsibility is to solve complex customer issues, consult with them to find customized solutions for their challenges and train them to drive customer satisfaction and product adoption.

The role is embedded in Personio’s Customer Operations department within the Professional Services team. You closely collaborate with teams that produce and deliver educational content, develop the customer community as well as operational functions. 

This role can be remotely based only within German, UK, Ireland, Spain, and The Netherlands.

Your tasks and responsibilities include:

• You are driving the long-term success of our customers by offering chargeable Professional Services - which directly translates into customer lifetime value and active Personio promoters
• You ensure a high-quality account setup by supporting account splits & - merges, figuring out the best-fitting account settings, and equipping customers with all the know-how to use Personio in their daily business
• You set clear outcome-driven and measurable goals together with customers and guiding them to create measurable business value through using Personio
• You are conceptualizing and executing training for individuals and groups to support our customers in becoming product experts
• You are continuously keeping your Personio knowledge up-to-date, striving to increase your work’s quality and efficiency to provide satisfying service, and exceed our customer’s expectations
• You’ll keep internal project management up-to-date by creating and maintaining high quality documentation
• Identify and surface customer trends and process improvements through collaborating with teams across Personio
• Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
• Contribute to the ongoing learning and success of your team and the company through mentoring and sharing feedback