In-app Educational Content Manager

Permanent employee, Full-time · Munich

The Role
At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! Join our international User Education team and take an active role in shaping our culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices.

We are searching for a talented In-app educational content manager to help us deliver high-quality content to our customers through our multilingual in-app content systems. Your main duties will include identify relevant topics and be responsible for the realization of corresponding content, managing content translations, implementing it and monitoring its performance.

You will support our customers in making the best possible use of Personio by recognizing their information needs and translating them into meaningful, high-quality content. You will coordinate the ongoing international expansion of our in-app content and make its consumption more seamless and relevant for the different roles within Personio customers. 

Your Tasks And Responsibilities Will Include

  • You will use of the tools we use to provide in-app content, especially (but no only) tours in Userlane and guides in Pendo, to deliver the best in-class user education experience

  • You plan, coordinate and create interactive in-app tours to automate the setup of new customers and facilitate the introduction of new features and functionalities.

  • You will create informative in-app notifications to keep our customers informed about new functions and important updates.

  • You will work closely together with our content writing team, which provides the inApp content

  • You will analyze the performance of existing in-apps content and derive optimization initiatives from the results

  • You will coordinate translation projects for in-app content in cooperation with external partners

  • You will further develop the content execution for new in-app processes.

  • You will work with supporting teams and external vendors for ongoing back-end maintenance and front-end optimizations.


What you need to succeed

Your profile:

  • You have a degree in media technology, software development, computer science or communication sciences or one comparable background

  • You bring at least two years of professional experience in managing customer-facing websites, and specially in-app support and contextual help.

  • You have experience with some of these platforms and technologies: Pendo, Userlane, Stonely, Solvemate.. 

  • Proficiency in HTML/CSS, XML; knowledge of SQL and JavaScript would be a plus

  • You are characterized by your strong linguistic and grammatical skills and excellent expressiveness

  • You are creative, open and have good communication skills with excellent English skills, spoken and written. German and other languages would be a plus.

  • You understand how to structure complex issues and summarize them in simple words.

  • You have strong troubleshooting and analytical abilities

  • You are a team player, that can enjoy working independently, but you also enjoy exchanging ideas in cross-functional teams

  • You have a well-structured, self-organized and absolutely reliable way of working approach

  • You like to engage with people to acquire new knowledge, and you enjoy continuously developing yourself and your projects.

Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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