At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey! As a Customer Success Manager (m/f/d) in our Customer Success Team, you will be responsible for the holistic support and HR consulting of key customers after the implementation. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and measuring the results on a regular basis.
Your tasks and responsibilities will include:
Helping customers define great HR processes to implement in Personio, by conducting requirement analysis and facilitating customer understanding of our product
Consulting and sharing of best practices for the implementation and further digitisation of their people processes
Support and training customers in configuring and using Personio
Conception and execution of Strategic Business Reviews of your customers while being a trusted advisor in terms of HR digitisation
Collaboration with key stakeholders at Personio to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product teams to drive product adoption and development
What you need to succeed
You have ±2 years of client-facing experience in either HR, strategic consultancy, or customer success management
Ideally, you have experience or are interested in Software-as-a-Service
You have strong communication skills, and find it easy to quickly build rapport, in addition to presenting complex issues in a structured way
You have an affinity for technology and you work very data-driven
You are fluent in English (C1 level) and German (C2/native), both spoken and written
Your Learnings
The opportunity to dive into the HR world of various different companies ranging from complex start-ups to established medium-sized businesses
Project management strategies to structure complex issues and build comprehensive strategy and solution roadmaps
Customer communication and stakeholder management strategies
Use of state of the art software to facilitate our internal and external processes (like Gainsight, Zendesk, Confluence, Asana, Miro and more)
Independent, solution oriented work in a dynamic and intercultural environment
Opportunity to have a lasting impact on the growth and development of Customer Success and Personio
Expansion of your personal and professional network with key players in the HR market
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
Competitive compensation package that includes salary, benefits, and pre-IPO equity
28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
High-impact working environment with flat hierarchies and short decision-making processes
Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.
With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?
Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.
We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.
