Customer Success Manager (m/f/d)

Permanent employee, Full-time · Berlin

The Role
At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
As a Customer Success Manager (m/f/d) in our Customer Success Team, you will be responsible for the holistic support and HR consulting of key customers after the implementation. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and measuring the results on a regular basis.

Your tasks and responsibilities will include:

  • Helping customers define great HR processes to implement in Personio, by conducting requirement analysis and facilitating customer understanding of our product
  • Consulting and sharing of best practices for the implementation and further digitisation of their people processes
  • Support and training customers in configuring and using Personio
  • Conception and execution of Strategic Business Reviews of your customers while being a trusted advisor in terms of HR digitisation
  • Collaboration with key stakeholders at Personio to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product teams to drive product adoption and development
What you need to succeed
  • You have ±2 years of client-facing experience in either HR, strategic consultancy, or customer success management
  • Ideally, you have experience or are interested in Software-as-a-Service
  • You have strong communication skills, and find it easy to quickly build rapport, in addition to presenting complex issues in a structured way
  • You have an affinity for technology and you work very data-driven.
  • You are fluent in English (C1 level) and German (C2/native), both spoken and written.
Your Learnings
  • The opportunity to dive into the HR world of various different companies ranging from complex start-ups to established medium-sized businesses
  • Project management strategies to structure complex issues and build comprehensive strategy and solution roadmaps
  • Customer communication and stakeholder management strategies
  • Use of state of the art software to facilitate our internal and external processes (like Gainsight, Zendesk, Confluence, Asana, Miro and more)
  • Independent, solution oriented work in a dynamic and intercultural environment
  • Opportunity to have a lasting impact on the growth and development of Customer Success and Personio
  • Expansion of your personal and professional network with key players in the HR market
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 28 days of paid vacation (every two year you will get one more day of pait vacation - up to 30 days)
  • Inclusive, equal opportunity, and multicultural workplace
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • High-impact work environment with short decision-making processes
  • Opportunity to invest in your retirement via the Personio Pension Scheme
  • Choose between two mobility options: JobRad® bike or monthly public transportation ticket
  • Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €25 per month
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Find your best way to work with office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?

Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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