Team Lead Content Channel Management (m/f/d)

Permanent employee, Full-time · Munich

The Role
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

Reporting to the Head of User Education, you will lead the team of Educational Content Channel Managers that create and distribute our user education materials through our array of content channels, from help center to video, in-app, emails and manuals. By distributing knowledge and creating meaningful and high-quality content experiences, this team not only helps our customers to get the most out of Personio, but also supports our customer success teams in optimizing internal processes. We are looking for experienced individuals that not only master online content distribution but also coordinate a workgroup by owning and improving operational processes, coordinating omnichannel plans, ensuring timely and quality deliverables and constantly looking for improvement on all our international user-facing content production. 

Your tasks and responsibilities will include:

  • You will lead, manage and develop a team of specialized content channel managers across various channels (help center, video, in-app, email…) and offices 
  • You will continuously  assess and improve our content production and distribution processes to improve coordination and scalability
  • You will ensure content quality by setting up team standards and QA review procedures
  • You will analyse the content impact and utilize data and metrics to improve the channel manager’s  team output and production capacities
  • You will optimize the team's productivity and continuously level up the content-production skills in the team by identifying training and development needs
  • You will partner with the Content Strategist to define a content roadmap, realize content goals and balance resources, and with the Team Lead of Content Writers to adjust content to each type of channel and audience
  • You will provide mentorship and guidance to the channel managers and support them in their career development
What you need to succeed
  • You have at least three years of experience leading teams of content managers, content writers or producers of online content, preferable technical content, user guides, implementation manuals or similar user-oriented documents. Experience in SaaS companies or omnichannel content operations with constant changes and updates would also be required
  • You have good analytical skills, with an ability to interpret web analytics and content performance data
  • You have a degree in communication studies, writing, marketing or a similar background
  • You understand the technical implications of online content distribution, from video to in-app, articles and email,  with experience optimizing production processes based on analytics
  • You are technically savvy, with interest and ability to deal with different software products, and able to get to the heart of complex and technical issues in simple words
  • You have excellent organizational and leadership skills
  • You thrive at raising and developing people, motivating individuals to get the best of their capacities, and orchestrating team work and projects
  • You have strong planning and project management skills, including stakeholder management, the ability to manage schedules and deadlines for multiple projects
  • You have experience creating and/or working with content standards, including voice and tone guidelines, quality standards, visual identities
  • You are familiar with different content management systems, e.g. B. Wordpress, Zendesk Guide, and have some basic knowledge of HTML, web publishing, SEO guidelines and keyword research tools
  • You have excellent communication skills, with very good English (required). Written and spoken German would be a plus, as well as written French, Spanish, Dutch or Italian
  • You seek and provide feedback regularly for continuous improvement
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?

Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
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