Senior Customer Success Manager - German speaking (f/m/d)

Permanent employee, Full-time · Madrid

The Role

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a Customer Success Manager (f/m/d) in our Customer Success Team, you will be responsible for the holistic support and consulting of key customers after the deal closing. Your goal is to partner with your clients on achieving their HR transformation goals by driving the product adoption and implementation of Personio and measuring the results on a regular basis.

Your tasks and responsibilities will include:

  • Creation of requirement analyses based on the organizational structure and existing HR and recruiting processes of our customers
  • Implementation of key customers
  • Definition of project goals and competent consulting for the implementation and digitalization of HR processes
  • Support the improvement of our product to create the greatest possible added value for all our customers
  • Conception and execution of Yearly Business Reviews of your customers while being a trusted advisor in terms of HR digitization
  • Support of our sales team in negotiations with potential key customers
What you need to succeed
  • You have successfully completed your studies in economics or social sciences, technical business studies or a comparable course of studies
  • You have ±5 years of client-facing experience in product adoption, strategic HR consultancy projects, HR software implementation or holistic account management 
  • You have experience in the B2B software environment.
  • You have experience in the conception and execution of HR-related workshops and trainings
  • You have strong communication skills and can present complex issues in a structured way
  • You have an affinity for technology and you work very data-driven
  • You are fluent in English (C1 level) and German (C2/native), both spoken and written
Your Learnings
  • Project management and structuring of complex issues
  • Customer Communication, Requirements Management & Stakeholder Management
  • You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business".
  • Independent and solution-oriented work in a dynamic and intercultural environment
  • Using our customer intelligence software Gainsight as well as the tools Zendesk, JIRA, Confluence and more
  • Detailed insights into the processes of other departments with direct or indirect customer contact
  • Expansion of your personal and professional network with key players in the HR market
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! 

Work with us and receive those Madrid office benefits (benefits will vary depending on office location):

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Choose between green mobility options, including a bike lease covered by Personio
  • Monthly tax-free stipend of €162 to help cover food and public transportation expenses (Cobee)
  • Private health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
  • Free English and Spanish language classes
  • A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.



Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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