Customer Account Manager - German Speaking

Permanent employee, Full-time · Amsterdam

The Role
At Personio, customer experience is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Success Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success! 

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.

This position can be hybrid, working in our Amsterdam office or fully remote from the Netherlands.

Your tasks and responsibilities include:

  • You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
  • You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
  • You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
  • You renew customers' contracts, prepare offers and negotiate prices
  • You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
  • You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
  • You work with clear targets to be able to measure the success of your work

What you need to succeed
  • Account Management / Partnership / Sales Experience: you have earned successes in sales/account management in the last 3-5 years (ideally in a tech or SAAS environment)
  • German and English skills: you have a good command of German (C2 level) and English, both written and spoken
  • Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
  • You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
  • You are interested in HR and organizational topics and you enjoy dealing with customers
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • A competitive compensation package that includes salary, benefits, and virtual shares
  • 28 days of vacation per year plus 1 additional vacation day for every 2 years of service, up to a maximum of 30 days in total
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area
  • Bright and open-space office in the heart of Amsterdam
  • Personio will match your pension investment up to a percentage of 5% of your annual salary. Of course, you can also invest a bigger portion of your salary if you would like
  • Personio offers professional Mental Health services for all full and part time employees in Amsterdam
  • We have a partnership agreement with One.Fit which enables you to access their complete gym network, yoga studios, online courses and other sports and wellness facilities at a discounted price
  • Personio is happy to support you with a subsidy of 43,50€/month gross towards your monthly or annual subscription for public transportation
  • #PersonioCares about your health and wants to support you with up-keeping this by contributing towards your base health insurance (“basisverzekering”) with up to 120€/month gross
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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