Customer Success Specialist - German Speaking

Permanent employee, Full-time · Dublin

The Role
At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our company culture and defines the way our customer teams work. As part of the Customer Experience team, you will play a critical role in ensuring that our customers are satisfied with the product and our services in the long term.

As a (Senior) Customer Success Specialist, you actively approach our existing customers, support them in fully leveraging our products and in turn increase the usage rate. Long-term customer loyalty is a significant part of your success!

The position can be based in Dublin or remote in Ireland. 

Your tasks and responsibilities include:

  • Campaign Development 
  • Working closely with the product team and other areas of our Customer Experience department to identify target audiences and promote the right products at the right time
  • Developing and conceptualising campaigns and communication guidelines that enable the team to approach our customers effectively 
  • Campaign Execution 
  • Enabling our customers to make the most of Personio products by educating on unused features and helping them implement processes in Personio in the most befitting way
  • Documenting and analysing customer interactions and using the insights to improve the success of the campaign 
  • Team & Knowledge Building
  • You have the opportunity to constantly develop your knowledge and skills—to design the campaigns to be exciting, varied, anything but plain vanilla
  • You will help build a new team from the ground up and have the chance to shape our processes
What you need to succeed
  • Phone/Outbound Campaign experience: min 3 years of experience in the conception and execution of data-driven campaigns for existing customers across various channels
  • Analytical thinking: you have a good understanding of numbers as well as an independent and goal-oriented way of working
  • Proactive in approaching customers and inspiring them to purchase Personio products
  • IT savviness: you quickly get to grips with new software and tasks
  • Interest in HR topics: you like to work with HR departments from different companies and industries
  • German and English skills: you have a good command of German and English (C2 level), both written and spoken
Your Learnings
  • Know-How in HR and recruiting processes as well as organizational structures from startup to SMEs
  • Expertise, among others in the tools Zendesk, JIRA, Gainsight
  • Independent and solution-oriented work in a dynamic team
  • Become a Personio expert!
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces 
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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