Product Expert (m/f/d) - Munich, Madrid or Dublin

Permanent employee, Full-time · Munich

The Role

At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! 
Join our international agile Product & Engineering team and take an active role in shaping our engineering culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices. 

As a Product Expert within the Customer Experience Enablement Organization, you serve as the interface between the customer and Product development and support both areas equally. You collaborate with Product and Engineering as our customers’ advocate, ensuring through data-driven insights and consultation services that Personio meets or exceeds customer expectations. At the same time, you communicate with and educate your Customer Experience colleagues about relevant product updates and changes, which enables them to deliver best-in-class service.

Your responsibilities include:

Product & Engineering Collaboration:

  • You build and sustain deep product knowledge within your area of ownership and gain functional product knowledge of adjacent areas
  • You enable Product to gain a better understanding of the customer experience by representing the customer's perspective and needs in sprint reviews and standups, discovery activities, design sprints, and other agile ceremonies
  • You partner with members of P&E to gather, interpret, and track relevant product and customer usage data and co-host customer calls for research and discovery purposes
  • You coordinate QA and regression testing for product releases, Beta tests, and feedback-gathering events
  • You help reproduce, troubleshoot, and triage bugs in collaboration with PMs and Engineers and play a key role in managing customer-facing incidents

Customer Experience Enablement:

  • You manage and coordinate customer-facing product release events  and beta tests
  • You communicate, document, and organize knowledge about product releases, updates, deprecations, and other changes to the Customer Experience organization in a digestible and structured way
  • You develop concepts and administration of campaigns to increase product use
  • You offer the highest level of internal CX technical support and support the wider CX organization with Product roadmap questions, User Group Meeting presentations and Q&As, and the collection and analysis of customer feedback
  • You serve as point of escalation with customers and manage the operationalization of recurring custom offers
  • You help define, collect, and analyze of customer behavior & product adoption KPIs 
What you need to succeed
  • You have a degree with a focus on Business Information/Business Administration/HR or a corresponding field, ideally with a technical focus or IT focus.
  • You have several years of relevant professional experience, ideally in the B2B/SaaS/service environment
  • You work independently, effectively, and have a high level of problem-solving skill 
  • You are a team player but also assertive, resilient, and very motivated. 
  • You have strong technical skills and knowledge, particularly in the area of web-based software and software development processes
  • You possess clear and structured communication (e.g., ability to translate technical concepts for non-technical audiences, ability to distill key pieces of information into a summarized update, etc.)
  • You demonstrate data mining and analysis skills
  • You have the ability to learn quickly are comfortable with frequent context-switching
  • You have project management experience or skills
  • Ideally, you have previous experience in a customer-facing role
  • You have a very good written expression and strong communication skills in English, German a plus
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?

Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
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