Program Manager (m/f/d) - Munich, Madrid or Dublin

Permanent employee, Full-time · Munich

The Role

At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! 
Join our international agile Product & Engineering team and take an active role in shaping our engineering culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices.


As a part of the Customer Experience (CX) Enablement team focused on E2E Initiatives, you will develop, organize, and coordinate inter-connected projects within our organization, with an overall goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.

As a Program Manager, you are responsible for owning a program of work selected from a pipeline of priorities within the CX organization. You will craft a situation analysis to provide a common and foundational understanding of the problem(s) to solve, develop an operating plan for your program of assignment, create and manage program KPIs, and project-manage all ongoing program activities.


Your responsibilities include:

  • You are responsible for strategic and operational enablement related to your customer journey(ies) of ownership, including (but not limited to):
    • Creating a roadmap for the assigned customer journey(ies) that reflects program strategies and objectives, and ensuring alignment to other customer journey roadmaps
    • Discovery and mapping of the existing workflows of customers and their activities
    • Development of deadlines, budgets, and activities within the program
    • Application of change, risk, and resource management
    • Ensuring customer journey alignment to company/department strategies and goals
    • Co-development of a long-term vision for each customer journey in alignment with business owners
    • Design of process flows and components needed for enhancement of each customer journey
    • Management of centralized communication with all operational and strategic stakeholders
  • You coordinate internal and external teams and departments to execute projects within each program
  • You work cross-functionally to implement, measure, and refine elements of your program
  • You own concepts for increasing the adoption or efficiencies for our customers
  • You develop the right metrics to understand the impact and success of the projects within your customer journey(ies)
  • You develop regular data analysis and reporting to track progress against KPIs
  • You share your findings and analyses with CX leadership and relevant cross-functional stakeholders
  • You establish yourself as a data-driven customer advocate who knows how to both understand the customer and to manage initiatives to improve customer satisfaction by increasing process quality/efficiency
What you need to succeed
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:


  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
  • Inclusive, equal opportunity, and multicultural workplace
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
  • High-impact work environment with short decision-making processes.
  • Saving for tomorrow: Opportunity to invest in your retirement via the Personio Pension Scheme or to invest into a disability insurance
  • Choose between three mobility options: UNU electric scooter, JobRad® bike or monthly public transportation ticket
  • Subsidised Qualitrain membership gives you access to 90 fitness studios and sports facilities across Munich for €22.58 per month
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility

About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

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