Team Lead Customer Value (m/f/d)

Permanent employee, Full-time · Munich

The Role
Our Customer Value team actively approaches our existing customers, supports them in fully leveraging our products and in turn increases the usage rate. Long-term customer loyalty and product adoption are the most significant team objectives!

Your tasks and responsibilities as Team Lead Customer Value include:

  • You will help build a new team from the ground up and have the chance to shape our processes. In total, you will be responsible for the recruiting and development of a team of up to 10 Customer Value Specialists
  • You are developing and conceptualizing campaigns and communication guidelines that enable the team to approach our customers effectively
  • You are continuously briefing and training your team to optimize the operational performance with a strong focus on quality.
  • You are working closely with the product team and other areas of our Customer Experience department to identify target audiences and promote the right products at the right time
  • You will manage your team to execute different customer campaigns in the best way possible, educating our customers on unused features and helping them implement processes in Personio in the most befitting way
  • Analyzing the team’s performance and all kinds of customer interactions by means of KPI dashboards, daily/weekly reports - identifying individual performances, optimization potentials, and trends, using the insights to improve the success of the campaign
We are open to fill this position in our offices in Munich or Dublin.
What you need to succeed
  • Successfully completed your bachelor or master degree
  • First experience in leading operational teams with ambitious employees
  • Phone/Outbound Campaign experience: min 3 years of experience in the conception and execution of data-driven campaigns for existing customers across various channels
  • Analytical thinking: you have a good understanding of numbers as well as an independent and goal-oriented way of working
  • Proactive in approaching customers and inspiring them for Person products
  • IT savviness: you quickly get to grips with new software and tasks
  • Good people development skills by Identifying the strengths/weaknesses of each team member and systematically coaching them accordingly
  • Experience in customer communication (esp. negotiation/conflict/complaint management)
  • German and English skills: you have a good command of German and English (C2 level), both written and spoken
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those Munich office benefits (benefits will vary depending on office location):

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




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Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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