Systems Architect (d/f/m) - Munich

Permanent employee, Full-time · Munich

The Role

This position will be part of the Processes & Systems team inside the Customer Experience (CX) Enablement business unit. The CX Enablement team empowers and facilitates all CX teams to focus on what is most important: our customers! We provide our teams with the product knowledge, data, and insights they need, work to continuously evolve our processes as we scale, and look after systems.

As a Systems Architect, you will be reporting to the Team Lead of Processes & Systems. You would collaborate closely with the CX Enablement team and cross-functional stakeholders to recommend and lead projects aimed at improving the CX's workflows, tools, communication systems, and performance against the current set of KPIs. Automation is key, and streamlining the way we work is an essential part of the role. 

Your responsibilities will include:

  • Owning the administration of our internal tools (Zendesk, Gainsight, etc.), and administering them with confidence and resourcefulness
  • Executing of system architecture standards and technical solution design within multiple internal tools
  • Key contributor to configuration, development, testing and quality assurance
  • Being a point person for all questions and concerns about our internal tools
  • Leading projects aimed at improving CX's workflows, tools, communication systems, and performance
  • Establishing and improving CI/CD and DevOps processes, including incident management 
  • Ensuring that all team workflows are optimized, and that changes to these are communicated and implemented effectively with empathy
  • Researching, analysing, and implementing of suitable, innovative solutions for our CX business strategy
  • Creating structured documentation and learning resources (self-directed training courses, etc.) around each of our internal tools to increase adoption and remove knowledge bottlenecks
  • Collecting and prioritizing requests from CX teams to help them achieve their needs
  • Contributing to our tooling strategy, and providing advice on latest application and integration development, enterprise architecture standards, and DevOps
  • Helping to monitor the quality and effectiveness of the tools we use and boost efficiency on the team as we scale
  • Working with your team to determine and prioritise the most high impact projects
What you need to succeed
  • You enjoy fixing things when they break, and you're thrilled at the opportunity to use automation and tooling to solve anticipated problems
  • Familiarity and understanding of multiple web concepts (APIs, webhooks, etc.) and their applications
  • Previous experience with CRM systems (Salesforce, Gainsight, Zendesk, etc.)
  • Good organisational and interpersonal skills, and can get a complex task done on a timeline with multiple stakeholders
  • Being comfortable selecting, installing, and launching new tools and systems across multiple teams
  • Exhibiting tact, consideration, and poise under pressure when working through tough problems with your team and leadership
  • Excellent English written and oral communication skills (C1 level)
  • A self-learner who happily dives into new and complex technical tools to increase your knowledge, leveraging this within the team
  • Qualification/certification in the field of automation is a plus
  • Certification for Zendesk and/or Gainsight Administrator is a huge plus
  • Qualification with development languages (e.g. Java, Python) is a plus
  • Qualification in the field of cloud platform and security is a plus
  • Experience/certification with TOGAF is a plus
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
  • A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces 

About us
We’re using technology to revolutionize the way HR operates, transforming the way millions of people experience work every day. In June 2022 we raised a second Series E funding of $200 million, allowing us to turbocharge this change and making Personio the fastest-growing and most valuable HR technology company in Europe.

With over 6,000 customers and a team of 1,500 in seven offices across Europe, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them? 

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Your application
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