This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.
It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.
This position will be part of the Business Systems (Sales, CX, Finance) team inside the Customer Experience (CX) Enablement business unit.
As a Systems Architect, you lead cross-functional initiatives, coordinate stakeholders across different departments, propose and discuss architectural design to implement and improve CX's tools, infrastructure and performance in alignment with the current set of KPIs. Your focus is on creating and implementing and consulting streamlined and scalable architecture for the business systems.
Role Responsibilities: What you'll do
Admin: You own the administration of our internal tools (Zendesk, Salesforce, etc.), and designing and executing technical solutions within multiple tools.
Leading: You lead projects aimed at improving CX's workflows, tools, communication systems, and performance.
Processes: You make sure that all team workflows are optimized, and that changes to these are communicated and implemented effectively with empathy.
Innovation: You research, analyze, and implement innovative solutions for our CX business strategy.
Documentation: You create structured documentation and learning resources to increase adoption and remove knowledge bottlenecks.
Strategy: You contribute to our tooling strategy, and provide advice on latest application and integration development, enterprise architecture standards, and DevOps.
Communication: You closely align stakeholders and SMEs and Product Managers on solution design and technical implementations.
Role Requirements: What you need to succeed
You enjoy fixing things when they break, and you're thrilled at the opportunity to build solutions and workflows to fix issues and streamline efficiency.
You enjoy architecture design, and you’re thrilled at the opportunity of scaling implementations and contributing to our strategic vision.
You are a strong enterprise architecture expert and have experience with implementing solutions from business requirements. Experience with Salesforce CPQ and Lead to Cash implementation is a plus
You have strong communication skills and can independently lead the technical side of projects with your stakeholders
You have good organizational and interpersonal skills, and can get a complex task done on a timeline with multiple stakeholders
You have excellent English written and oral communication skills (C1 level)
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.
With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.
Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:
Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers. Deliver Exceptional Results: We dream big and move with urgency to make great things happen. Elevate One Another: We work together as trusted partners to amplify our collective impact. Care to Challenge: We care personally and challenge directly to unlock our full potential. Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.
