Customer Solution Specialist (m/f/d)

Permanent employee, Full-time · Munich

The Role
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As a member of our Professional Services team, you will be responsible for directly supporting customers and continuously improving our processes within the Professional Service team. Your main responsibility is to solve complex customer issues, consult with them to find customized solutions for their challenges and train them to drive customer satisfaction and product adoption.

The role is embedded in Personio’s Customer Operations department within the Professional Services team. You closely collaborate with teams that produce and deliver educational content, develop the customer community as well as operational functions.

Your tasks and responsibilities include:

  • You are driving the long-term success of our customers by offering chargeable Professional Services - which directly translates into customer lifetime value and active Personio promoters
  • You ensure a high-quality account setup by supporting account splits & - merges, figuring out the best-fitting account settings, and equipping customers with all the know-how to use Personio in their daily business
  • You set clear outcome-driven and measurable goals together with customers and guiding them to create measurable business value through using Personio
  • You are conceptualizing and executing training for individuals and groups to support our customers in becoming product experts
  • You are continuously keeping your Personio knowledge up-to-date, striving to increase your work’s quality and efficiency to provide satisfying service, and exceed our customer’s expectations
  • You’ll keep internal project management up-to-date by creating and maintaining high quality documentation
  • Identify and surface customer trends and process improvements through collaborating with teams across Personio
  • Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support
  • Contribute to the ongoing learning and success of your team and the company through mentoring and sharing feedback
What you need to succeed
  • You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences
  • You are able to identify with your experience the need of Professional Services for our customers and evaluate their needs and impact
  • You are characterized by a tech mindset and in-depth product knowledge as well as HR process understanding
  • You are an articulate communicator, proficient in both verbal and written English & another European language, and enjoy crafting clear and concise messages to customers
  • Your structured way of working and knowledge of all ticket management processes enable you to help your colleagues working in the most efficient way
  • You are a standout teammate who believes that the whole is greater than the sum of all parts
  • You are empathetic and enjoy teaching complex issues to customers and colleagues at all levels of proficiency
  • You have a high degree of self-awareness, are adaptable in changing environments and can maintain composure
  • You are resourceful, flexible and hold yourself accountable to results
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
  • Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
  • Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?

Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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