Customer Service Specialist - Dutch

Permanent employee, Full-time · Dublin

The Role

At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As part of the International Customer Service Team you will play a key role in helping our customers understand and utilize our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!

Your tasks and responsibilities include:

  • Professional support of our customers by answering queries via e-mail and telephone 
  • Managing customer requests via our ticketing system  
  • The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied 
  • Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers 
  • Contributing to the success of the team by continuously driving our goals and optimizing internal processes
  • Creating and managing content for knowledge documentation
What you need to succeed
  • You must be fluent in English & Dutch
  • You have experience in customer service in a technology or SaaS environment 
  • IT-savvy, with good analytical skills, quickly adapting to new software 
  • Communication is your thing: Outstanding written and verbal communication and enjoy interacting with customers 
  • You are a natural problem-solver who proactively finds solutions to problems 
  • An interest in working with HR departments from a wide range of companies and industries
Your Learnings
  • Customer communication, requirements management & stakeholder management
  • You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business"
  • Independent, team and solution-oriented work in a dynamic and intercultural environment
  • Expertise, among others, in the tools Zendesk, JIRA, Gainsight
Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces 
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we’re not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Will you join us in shaping the future of HR in Europe?




Want to know more about life at Personio? Follow us on LinkedIn, Instagram and TikTok!
Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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