Personio was founded in 2015, and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich, and we have additional offices in Madrid, London and most recently Dublin. Globally, we are home to almost 1,000 employees and over 4,000 customers. In January 2021 we raised $125 million in ‘Series D’ funding, making us the most valuable HR tech organisation in Europe. In 2021, we will scale our Dublin office to 200 people. Come join us!
At Personio, Customer Operations & Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Operations & Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people process more successful. For our newly launched international implementation team in Dublin, we are looking for an Implementation Specialist who is independently responsible for the implementation of new Dutch & International customers. You will analyse the HR processes and organizational structures of our new customers and advise them on how to best use our HR software.
As Customer Growth Manager - International (m/f/d) in our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers.
Your tasks and responsibilities
You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
You renew customers' contracts, prepare offers and negotiate prices
You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
You work with clear targets to be able to measure the success of your work