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Associate Implementation Specialist (f/m/d)
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximise customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
For our Implementation team in Madrid we are looking for an Associate Implementation Specialist who will be responsible for implementation projects involving a detailed evaluation of the HR processes and organisational structures of our new customers and advising them on the best possible way to use our HR software.
YOUR TASKS AND RESPONSIBILITIES
Analysis of our new customers' requirements regarding our HR software
Structured support of Personio implementations through e-mails, telephone calls, and web demos
Ensuring customer satisfaction through competent advice on HR processes in Personio
Validation, preparation, and assistance with importing customer data
Involvement in the creation of training materials, e.g. help center articles or webinars
Continuous optimization of our processes, e.g. through the automation of individual work steps
What you need to succeed
You have a degree in social sciences, humanities, economics or any related field
You have a background in the B2B software environment, ideally in HR-related software in Customer Success, Account Management or any other customer-facing role
You are passionate about digital transformation in HR
You think in solutions, not problems putting the customer always first
You work autonomously and reliably
You have great time management and organizational skills and set the right priorities
You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
You are a strong communicator with very good written and spoken Spanish (C2 level) and English skills (C1 level)
Tools like Zendesk, Gainsight, and Jira already sound familiar to you
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:
Competitive compensation package that includes salary, benefits, and virtual shares
26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
Beautiful office located in the heart of Madrid
Free English and Spanish language classes
With PersonioFlex, you decide where you work best. We offer a flexible 50/50 in-office and/or remote working framework. Our remote working policy allows you to work from home or anywhere in the UK or European Economic Area for up to 90 days per year
Lease an electric scooter or bike, paid for by Personio
Parental benefit of 10 extra days off in case your child gets sick
Monthly €162 tax-free stipend to help cover food and public transportation expenses
Private Health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will continue to grow through 2021, from 500 to 1,000+. We already have more than 4,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.
At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?