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Senior Service Designer (f/m/d)

Permanent employee, Full-time · Madrid

The Role
At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! Join our international agile Product & Engineering team and take an active role in shaping our culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices. 

We are looking for a Senior Service Designer for our Payroll tribe who will bring a creative human-centered process to improve and design new services through collaborative methods that engage both customers and service delivery teams.

Your tasks and responsibilities will include:
  • Understanding and mapping the Payroll service experiences of all our customers along the value chain.
  • Being a key contributor to strategic decisions. 
  • Working closely with user researchers and experts to drive the discovery efforts around Payroll focused topics with technical and compliant complexity.
  • Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders.
  • Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective.
  • Support teams to develop practices and rituals to design user-centered services and elevate our system thinking. 
  • Mentor members of the design team.
What you need to succeed
  • You have at least 6 years of experience in Service Design on B2B SaaS solutions.
  • You have a portfolio that demonstrates your experience in human-centered and service design, as well as in depth experience in design thinking and methodologies
  • You have an advanced understanding of information architecture
  • You have experience in coaching and mentoring members of the team 
  • You know how to build workflows and processes that foster a high level of quality and refinement on design outcomes
  • You have experience engaging with Customer Service and Operations teams as internal customers
  • Ability to work within a self-directed and proactive culture
  • You are business-fluent in written and spoken English (German and/or Spanish is a plus)
  • Experience working in a regulated environment (Banking, Insurance, Taxation, etc) preferred but not essential
Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and virtual shares
  • 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
  • Beautiful office located in the heart of Madrid
  • Free English and Spanish language classes
  • Flexibility to balance work between remote and in the office
  • Lease an electric scooter or bike, paid for by Personio
  • Parental benefit of 10 extra days off in case your child gets sick 
  • Monthly €162 tax-free stipend to help cover food and public transportation expenses
  • Private Health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
  • Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
  • Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
  • Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will continue to grow through 2021, from 600 to 1,000. We already have more than 3,500 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?


Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

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