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Customer Implementation Team Lead

Permanent employee, Full-time · Dublin

The Role
Personio was founded in 2015, and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich, and we have additional offices in Madrid, London and most recently Dublin. Globally we are home to 600 employees and 3,000 customers. In January 2021 we raised $125 million in ‘Series D’ funding, making us the most valuable HR tech organisation in Europe. In 2021, we will scale our Dublin office to 200 people. Come join us!

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximise customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

For our Customer Operations and Success Team in Dublin we are looking for a Customer Implementation Team Lead who will be responsible for the operational management of international customers. The operational management includes the customer implementation and growth of existing customers. Your goal is to continuously improve our processes to ensure scalability for Personio's future international growth. With your technical know-how, you are responsible for the engagement, development and leadership of your team. Responsibilities include:

  • Build-up, management and development of a multilingual implementation team 
  • Continuous improvements and scaling of the implementation process for international customers
  • Customer satisfaction assurance through continuous quality management
  • Partnering with other departments such as Sales, Product and Key Account Management  
  • Definition and analysis of result-oriented KPIs to identify improvement potentials
  • Especially during the first year, a high level of involvement in the day-to-day business operations including the onboarding of new customers to ensure ongoing product knowledge
What you need to succeed
  • You have at least 3 years of experience in the B2B software environment and have successfully hired and led teams, ideally within an international customer success/ operations department
  • You create a motivating environment for your team and continuously identify the strengths and development potential of each team member
  • You are passionate about process improvements while you always put the customer experience first
  • You have an affinity for technology and you make data-driven decisions
  • You can easily explain complex circumstances, you are strong in prioritizing tasks and setting clear goals for your team
  • You enjoy being the first one and start ideas from scratch 
  • Ideally, you have already worked with some of our tools (e.g. Zendesk and Gainsight)
  • You are a strong communicator with excellent written and spoken English skills and have a strong customer and service orientation
Why Personio
  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and pre-IPO equity)
  • We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years
  • We enjoy becoming better day by day, that is why you will receive €1,500 of development budget every year
  • We have fun! Join us for regular team events, e.g. Oktoberfest, summer event, skiing trip and online events in lieu of Covid-19 restrictions
  • We focus on results rather than schedules - we offer Flexibility and Remote-working
  • Comprehensive healthcare scheme fully covered for each permanent employee
  • Pension scheme, up to 5% matching contribution
  • Corporate benefits - a range of employee discounts for different brands so you can save money while shopping (e.g. Adidas, LG, Bosch, Apple, Dia, etc.)
  • #SocialResponsibility: We are grateful for our privileges and take action to have a positive impact on the environment and society. Therefore, you will have two extra days to have #Impact: one individual and one supporting a company-wide project!
You can find more information and impressions here: Kununu or Glassdoor

The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.
Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will double in 2021, from 500 to 1,000. We already have more than 3,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?

Your application
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