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Knowledge Manager (m/f/d)

Permanent employee, Full-time · Dublin

The Role
Personio was founded in 2015, and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich, and we have additional offices in Madrid, London and most recently Dublin. Globally we are home to 600 employees and 3,000 customers. In January 2021 we raised $125 million in ‘Series D’ funding, making us the most valuable HR tech organisation in Europe. In 2021, we will scale our Dublin office to 200 people. Come join us!

Personio has experienced rapid growth in recent years with the clear goal of building the leading HR platform for SMEs in Europe. In doing so, Customer Success is an essential part of the company's success, supporting our customers in the best possible way to understand Personio and unleash the full potential of their HR teams. We place great emphasis on challenging and encouraging each other and create space for the personal development of our Customer Success Managers.

As Knowledge Manager (m/f/d) you are responsible for our internal knowledge base. You will ensure that knowledge about internal processes and our product is managed and distributed effectively and efficiently within the Customer Operations and Success department. In addition, you will support our Educational Content team in the creation and analysis of customer information materials.

  • You are responsible for the content and optimization of the internal knowledge base of the Customer Operations and Success (COpS) department (in Confluence as well as other linked knowledge systems).
  • You develop efficient and effective processes for internal information dissemination and ensure smooth access to knowledge for all COpS employees.
  • You support our customer communication for training and information purposes by creating and updating content on all relevant channels (esp. help center, newsletter, video tutorials, in-app notifications).
  • You will analyze the effectiveness of optimization initiatives by monitoring knowledge base usage and assessing its impact in terms of organizational value.
  • You will support the Educational Content team in analyzing and developing channel-specific performance KPI reporting.
What you need to succeed
  • You have several years of professional experience in knowledge management, content management or similar tasks
  • You are absolutely confident in using knowledge management systems, preferably with experience in Confluence administration.
  • You have experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies.
  • You are technically proficient and confident in working with a complex system environment.
  • Your strong linguistic as well as grammatical skills and excellent expressive ability distinguish you.
  • You are a strong communicator with excellent written and spoken English. German skills would be a plus. 
  • You are structured, self-organized and have a strong analytical and data-oriented mindset.
Why Personio
  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and pre-IPO equity)
  • We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years
  • We enjoy becoming better day by day, that is why you will receive €1,500 of development budget every year
  • We have fun! Join us for regular team events, e.g. Oktoberfest, summer event, skiing trip and online events in lieu of Covid-19 restrictions
  • We focus on results rather than schedules - we offer Flexibility and Remote-working
  • Comprehensive healthcare scheme fully covered for each permanent employee
  • Pension scheme, up to 5% matching contribution
  • Corporate benefits - a range of employee discounts for different brands so you can save money while shopping (e.g. Adidas, LG, Bosch, Apple, Dia, etc.)
  • #SocialResponsibility: We are grateful for our privileges and take action to have a positive impact on the environment and society. Therefore, you will have two extra days to have #Impact: one individual and one supporting a company-wide project!
You can find more information and impressions here: Kununu or Glassdoor

The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19.
Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race, or being a member of the traveler community.
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will double in 2021, from 500 to 1,000. We already have more than 3,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?

Your application
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