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Working Student Operations Control (m/f/d)

Working Student, Part-time · Munich

The Role
You are looking for an exciting opportunity to work 20 hours a week alongside your studies and gain hands on experience in how to handle operations Customer Success within a fast growing innovative startup?
What you need to succeed
  • You have strong analytical skills with the ability to collect and analyze requested data with attention to detail and accuracy 
  • You have an affinity for numbers and are interested in reporting and forecasting within a Customer Success environment
  • You have a solution oriented mindset to master short-term changes in the capacity planning and task assignments
  • You have an affinity for working with software tools and are quite tech savvy (e.g. basic understanding of MAQL, SQL, HTML, CSS) 
  • You are fluent in German and English 
Your Learnings
  • Support the Workforce Management for all operational teams of the Customer Service (Shift planning, capacity planning, intra-day operations management)
  • Contribute to the reporting of main performance KPI for Customer Service (response times, backlog, contact volumes, meta-data assessment)
  • Assist in process management regarding the ticket workflows (adding meta-data, routing of tickets, priority setting)
  • Supporting the Customer Success Teams in their daily usage of our tools.
Why Personio
  • Immerse yourself in the complexity of our start-up world, work on your own projects and prepare yourself for your future career entry. Become part of our Personio-Community and celebrate our successes at joint team events (e.g. regular Office Dinner, Wiesn, etc.)
  • Fair remuneration, regardless of the type of internship
  • Creative working environment and short decision paths
  • A lot of responsibility for your area right from the start
You can find more information and impressions here: www.kununu.com/personio
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will double in 2021, from 500 to 1,000. We already have more than 3,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

Please upload any documents that you want to include with your application (e.g. CV) as PDF.

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