As Head of Service Operations (m/f/d) you are responsible for the satisfaction of our customers and the operational running of our customer service. Your goal is to continuously improve internal processes to ensure scalability for Personio's future growth. Building on your experience and expertise, you will lead, develop and motivate a rapidly growing team and be responsible for training and leading new and existing Team Leads and Service Managers.
- Lead and continuously develop operational Customer Service teams (currently 4 teams in two locations and three languages).
- Responsibility for the satisfaction of our existing customers through high-class technical support (inbound) as well as the implementation of individually agreed additional services (professional services).
- Carrying out projects with the aim of sustainably increasing quality, efficiency and flexibility in customer service.
- Support in the planning of further growth and internationalization of Customer Service.
- Responsibility for recruiting all Customer Service Managers.
- Continuous training and coaching of all Customer Service Managers and Team Leads.