The Role
At Personio we are on the amazing journey of becoming the leading HR Platform in Europe! Join our international User Education team and take an active role in shaping our culture and the future of thousands of HR teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and our engineering practices.
We are searching for a talented Help Center manager to help us deliver high-quality content to our customers through our multilingual Help Center, either located in our Dublin or our Munich office. Your main duties will include controlling content operations (publishing, maintenance, and deprecation of articles), maintain quality standards (content formatting, broken links or images), optimize SEO, monitor and analyze site performance and drive UX/UI innovation.
You will support our customers in making the best possible use of Personio by recognizing their information needs and translating them into meaningful, high-quality content. You will coordinate the ongoing international expansion of our knowledge database and make its consumption more seamless and relevant for the different roles within Personio customers.
Your tasks and responsibilities will include:
We are searching for a talented Help Center manager to help us deliver high-quality content to our customers through our multilingual Help Center, either located in our Dublin or our Munich office. Your main duties will include controlling content operations (publishing, maintenance, and deprecation of articles), maintain quality standards (content formatting, broken links or images), optimize SEO, monitor and analyze site performance and drive UX/UI innovation.
You will support our customers in making the best possible use of Personio by recognizing their information needs and translating them into meaningful, high-quality content. You will coordinate the ongoing international expansion of our knowledge database and make its consumption more seamless and relevant for the different roles within Personio customers.
Your tasks and responsibilities will include:
- You will be responsible for the revision and quality assurance of the multilingual content of our extensive Help Center (> 500 articles in six languages)
- You will coordinate translation projects in cooperation with external partners
- You will create easy to use, attractive and secure additional entry-points and reading-list to expand the Help Center usage beyond our primary audience
- You will analyze the performance of existing help center content (primarily via Google Analytics) and derive optimization initiatives from the results
- You will drive ongoing SEO and establish an SEO reporting structure
- You will work with supporting teams and external vendors for ongoing back-end maintenance and front-end optimizations
- You will collaborate with Design teams, content prediction teams and other channel managers to anticipate future website needs in relation with business KPIs
- You will become our subject-matter expert regarding our publishing platforms, implementing coding best practices related to site performance, SEO, and User Experience