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Operations Control Manager (m/f/d)

Permanent employee, Full-time · Munich

The Role
As Operations Control Manager (m/f/d) in the Customer Service Department you will be part of a cross-functional team that focusses on enabling the service teams that are in direct customer contact.

You’ll be responsible for various tasks within the following areas:
  • Workforce Management for all operational teams of the Customer Service (Shift planning, capacity planning, intra-day operations management)
  • Reporting of main performance KPI for Customer Service (response times, backlog, contact volumes, meta-data assessment)
  • Process management regarding the ticket workflows (adding meta-data, routing of tickets, priority setting)
  • Supporting the Customer Success Teams in their daily usage of our tools.
What you need to succeed
  • You have strong analytical skills with the ability to collect and analyze requested data with attention to detail and accuracy 
  • You have experience in reporting and forecasting within a Customer Success environment
  • You have a solution oriented mindset to master short-term changes in the capacity planning and task assignments
  • You have an affinity for working with software tools and are quite tech savvy (e.g. basic understanding of MAQL, SQL, HTML, CSS) 
  • You are fluent in German and English 
Why Personio
Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.

  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to benefit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares).
  • An inclusive, equal opportunity & multicultural work environment.
  • 1,500 Euro annual development budget for attending conferences or courses, buying books, getting a coach etc.
  • A high-impact work environment and short decision-making processes.
  • Fun team & company events.
  • Choose between three mobility options: Unu electric scooter as "company car", a JobRad® or an additional payment for a yearly public transportation ticket.
  • Subsidised Qualitrain membership: For 25 euros per month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich.
  • #SocialResponsibility: We are grateful for our privileges and take action to have a positive impact on the environment and society. Therefore, you will have two extra days to have #Impact: one individual and one supporting a company-wide project!
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will double in 2021, from 500 to 1,000. We already have more than 3,000 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

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