As a Junior Product Expert (m/f/d) within the Customer Operations and Success Organization, you serve as the interface between the customer and Product development and support both areas equally. You are responsible for the efficient communication of all Product-related information as well as process design/documentation in Customer Operations. At the same time, you represent the needs of our customers in all phases of the Agile development process. You develop a foundation for this advocacy through continuous analysis of customer feedback and product use.
- Development of concepts and administration of campaigns to increase product use
- Participation in Agile ceremony meetings by representing the customer's perspective and needs
- Management and coordination of customer-facing product release events and beta tests
- Definition, collection and analysis of customer behavior & product adoption KPIs
- Support for the management of technically demanding customer requests and bug ticket management (QA and prioritization process)