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Teamlead Educational Content (m/f/d)

Permanent employee, Full-time · Munich

The Role
At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. The Customer Operations & Success department follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As Teamlead of Educational Content, you are responsible for the disciplinary leadership and personal development of our Educational Content Team. You will have the opportunity to actively promote the operational and strategic development of this area and are responsible for the success of our support content.

  • You will lead our Educational Content Team of eight people with the goal of enabling customers and employees to work with our software in the best possible way
  • Your responsibilities include our customer communication, regarding training and information purposes, from conception to day-to-day business, on all relevant channels (in particular, the help centre, newsletters, video tutorials, in-app notifications), thereby considering the needs of our international customer base
  • You and your team are one of the interfaces between Product Development and Customer Operations & Success Teams (e.g. Implementation, Service, Key Account Management, Growth) and have an overview of the respective content requirements
  • You will expand and optimise internal product and process documentation to enable efficient work and rapid onboarding for new employees
  • You create a motivating atmosphere and promote a culture of trust and independent work
What you need to succeed
  • You have several years of professional experience in knowledge management, content management or a comparable area
  • You are a passionate people manager with leadership experience, ideally in an agile context
  • You work KPI-based. You analyse and interpret results and can present your work in an understandable way
  • Entrepreneurial thinking and a structured way of working characterise you just as much as decision-making power, assertiveness and team spirit
  • You are a strong communicator with excellent English skills, and preferably, good German skills
Why Personio
Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at…

  • Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths
  • 1,500 Euro development budget, which you can use as you wish
  • Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
  • Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free
  • 28 paid vacation days, flexible home office regulation
  • Lightning-fast electric scooter of your choice as a "company car" (www.unumotors.com) , a JobRad® or additional payment for MVV ticket     
  • Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich
  • Because joining us at an early stage shows your trust and confidence in Personio, we want you to also profit from the success of the company. Therefore, we will offer you a competitive compensation package (e.g. salary, benefits, virtual shares)
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with almost 500 employees and a market that is only waiting to be developed. By now we already have more than 2500 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?

Your application
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.

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