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Business Process Manager (m/f/d)
Permanent employee, Full-time
As a Business Process Manager (m/f/d) in our Systems Integrations team you will lead our efforts to build efficient operations and contribute to the improvement of our customer lifecycle, by setting tools and processes to work with high automation. Your tasks include:
Ensure all tools, systems and processes operate smoothly and are aligned with our quality standards
Take into account the needs of external and internal stakeholders and incorporate them into new initiatives and strategic plans
Identify bottlenecks, inefficiencies or potential for improvement in our daily operations by analysing data and processes
Build processes for Customer Success teams that maximize the efficiency of our business procedures and ensure a high satisfaction of our clients
What you need to succeed
You have around 2 years of experience in scaling and automating business processes in a digital environment
You are able to set metrics and KPIs to measure operations performance by creating reports, querying databases (SQL) and using spreadsheets and you have experience with automation tools
Ability to diagram a process flow, identify blockers and transform processes to remove bottlenecks
Strong analytical skills, a structured way of working and accuracy
You enjoy communicating with teams and are able to manage several stakeholders, optimally in a structured project management tool (e.g. JIRA)
You are fluent in English
Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.
Market-proven, well-funded and fast-growing company ($130M funding acquired to date)
As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)
Awesome team from all over the world.
A creative working environment and short decision-making paths
Full responsibility for your area
Development budget, which you can use as you wish
Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
Stylish open office space in the heart of Munich
Unu electric scooter of your choice as "company car" (see www.unumotors.com), a JobRad® or an additional payment for a yearly public transportation ticket
Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich
Relocation support and 26 paid vacation days and 3 days of home office per month
Free A1 and A2 German classes on-site in our office
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with almost 500 employees and a market that is only waiting to be developed. By now we already have more than 2500 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?