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Educational Content Writer (m/f/d)

Permanent employee, Full-time · Munich

The Role
At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

As an Educational Content Writer you can expect exciting tasks around the creation of informational content for our existing customers. By translating product descriptions into meaningful and high-quality content, you will not only help our customers to get the most out of Personio, but you will also support our Customer Success Teams in optimizing internal processes.

Your tasks and responsibilities will include:

  • You plan, create and optimize content for our existing customers across multiple channels and formats (help center, in-app content, presentation materials)
  • You will work in close coordination with the Customer Success Teams to identify topics relevant to customers
  • You take over the proofreading of new and existing content
  • You analyze the performance of existing content and derive optimization initiatives from the results
  • You will support the development and implementation of channel-specific content strategies (tonality, style guides) as well as a comprehensive quality assurance concept
What you need to succeed
  • You have a degree in journalism, communication sciences, linguistics, marketing or a similar background
  • You work securely in content management systems, e.g. Wordpress or Zendesk Guide
  • Your strong linguistic and grammatical skills and excellent expressiveness make you stand out, and you are able to get to the heart of complex and technical issues in simple words
  • You are a tech-savvy and the handling of different software products is easy for you
  • You enjoy working independently, but you equally enjoy working in cross-functional teams
  • You have a structured, self-organized and absolutely reliable working method
  • You are a strong communicator with very good English or German (C1) and excellent written and spoken Spanish (C2)
Why Personio
Aside from the people, the role, our culture and our mission, we have countless other things, that make Personio a pretty great place to work at.

  • Market-proven, well-funded and fast-growing company ($130M funding acquired to date)
  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and virtual shares)
  • Receive full responsibility for your area and be a part of our creative working environment with short decision-making paths 
  • 1,500 Euro development budget, which you can use as you wish
  • Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
  • Stylish and open office in the heart of Munich with delicious Fairtrade coffee, various cold drinks, fruit and muesli for free
  • 28 paid vacation days, flexible home office regulation
  • Unu electric scooter of your choice as "company car" (see, a JobRad® or an additional payment for a yearly public transportation ticket
  • Subsidized Qualitrain membership: For 25 euros a month you can train in 90 fitness and yoga studios, swimming pools and many other sports facilities in Munich
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company and at the very same time: your own. As one of the fastest-growing B2B SaaS companies in Europe, we have a great product, an amazing team with almost 500 employees and a market that is only waiting to be developed. By now we already have more than 2500 customers, but we aim high: Our goal is to build the leading HR platform in Europe. At Personio, we believe in hiring people like you - ambitious, forward-thinkers who want to be more than just another employee. Will you be one of them?

Your application
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