Execute and develop Cash Collection to ensure complete and timely payment of customer invoices:

• Monitor overdue accounts and follow-up with customers for payment; execute our cash collection process, to deliver timely collection of all overdue outstanding receivables via written correspondence and telephone.
• Support the definition of, implement and execute continuous process improvements to increase efficiency and success of cash collection.
• Record, track and reconcile incoming payments from customers.
• Provide resolution to billing inquiries, collection issues, customer discrepancies, and short payments.

Communicate effectively with customers:

• Communicate effectively with customers regarding billing inquiries, payment discrepancies, and overdue accounts.
• Provide excellent customer service while addressing customer concerns and resolving issues promptly.

Support accurate and insightful Reporting and Record-Keeping:

• Maintain accurate and up-to-date records of accounts receivable transactions.
• Prepare regular reports on accounts receivable status, including aging reports and collections.

Collaborate effectively with internal and external Stakeholders:

• Collaborate effectively with other departments, such as sales and customer service, as well as external stakeholders, such as collection agencies, to ensure seamless processes related to cash collection.
• Work closely with the finance team to reconcile accounts and ensure financial accuracy.

• Proven experience of at least 1-2 years in Accounting, Collection Management or a similar role, preferably in SaaS industry
• Strong service orientation and customer focus
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Fluent in written and spoken English.
• Educational background in Accounting, Finance or a related field is preferred

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes