Head of Account Management - Sales & Expansion (m/f/d)
Permanent employee,
Full-time
· Munich
The Role: How you'll make an impact at Personio
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!
The Customer Success Team is embedded within the Customer Experience (CX) department and follows the mission to proactively engage with customers to expand MRR and maximize lifetime. At Personio, Customer Experience is an essential part of our company culture, which all customer-facing teams work according to. The Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. We work customer-oriented, entrepreneurial, agile, proactive, data-driven, set on modern tools and constantly improve our processes.
Role Responsibilities: What you'll do
Net Retention MRR Budget Attainment: You are responsible for all Net Retention initiatives across our Mid Market / Large customer segments and set the direction to achieve company wide business goals
Leading and Coaching: You develop and lead your leadership team (4 people leaders) in the DACH Mid Market market; you coach team leads (and senior individual contributors) to help them continue to show outstanding performance
Hiring and Attrition: You are responsible for all hiring activities of employees/team leads in your customer segment, ensuring you achieve the hiring plan, anticipating attrition and avoidable/regrettable leavers
Strategy: You have a 1-2 year strategic view of how we are growing and retaining our largest and most strategic customer base. You understand the bigger picture, think conceptually and guide teams and stakeholders on how to get there.
Processes: You work cross-functionally with Program Managers and the Strategy & Operations Team, being responsible for leading the vision of a specific project across all customer segments, hence a big impact on several teams
Planning: You own the planning for your segment (budget, quota, workforce, OKRs) to ensure a cost-efficient and scaling organization
Ambassador: You represent Personio towards a large part of our customer base (approx. 50% ARR).
Role Requirements: What you need to succeed
Leadership Experience: You have a proven track record of +5 years of experience in sales leadership, bring the ability to guide, motivate and grow your leadership team. As a servant leader and thought leader you enable them to be the best version of themselves.
Operational Experience: You bring +5 years of experience in a customer-facing quota-carrying role (e.g. sales/account management) in a SaaS environment.
Large Business / Enterprise: You have developed a wider breadth of knowledge on how to build and grow an Enterprise customer segment, focusing on value mapping, stakeholder engagement, etc.
Analytical Mindset and Data-Driven Decisions: You are able to create accurate but optimistic forecasts and reporting, identify & resolve challenges and inefficiencies, and make decisions independently.
Communication and Listening: You communicate in a very structured and transparent manner to ensure your teams can implement your ideas and strategies, (fluency in English and German).
Stakeholder Management: You have the ability to work with different stakeholders (Specialist, Leadership team, ICs, Senior Management) and get their needs and goals aligned.
Team Culture: You create a motivating and competitive environment where employees strive for the best results, work together as a team and are open to grow and change.
Change Management and Strategic Mindset: You have a positive attitude towards change and see it as an opportunity to develop the business faster; your entrepreneurial and strategic mindset helps you deal with ambiguity and complexity during high growth phases
Languages: Fluency in English and German is a pre-requisite for this role.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
Engage in a high-impact working environment with flat hierarchies and short decision-making processes.
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.
With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.
Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:
Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers. Deliver Exceptional Results: We dream big and move with urgency to make great things happen. Elevate One Another: We work together as trusted partners to amplify our collective impact. Care to Challenge: We care personally and challenge directly to unlock our full potential. Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.
