This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.
It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.
Werde Teil der Personio Payroll-Revolution! Unsere Software verbindet in Echtzeit Payroll & HR Prozesse und strebt die vollständige Automatisierung der Lohnbuchhaltung an. Als Payroll Spezialist (d/f/m) löst du komplexe Anfragen unserer KundInnen und begleitest den gesamten Prozess von der Spezifikation bis zur Qualitätssicherung. Dein Erfolg? Die langfristige Zufriedenheit unserer KundInnen!
Role Responsibilities: What you'll do
Kundenzufriedenheit: Du bist für die Zufriedenheit unserer DACH Personio-KundInnen verantwortlich, indem Du einen erstklassigen Software- und Gehaltsabrechnungs-Support bietest, hauptsächlich telefonisch und per E-Mail
Kundenbeziehung: Du baust eine solide Beziehung zu unseren KundInnen auf, lernst ihre spezifischen Bedürfnisse kennen, und löst gehaltsabrechnungsbezogene Anfragen und Probleme
Payroll-Expertise: Du fungierst als AnsprechpartnerIn für unsere KundInnen (z. B. zu allgemeinen Gehaltsabrechnungsangelegenheiten, möglichen Herausforderungen, Dateninkonsistenzen und bietest Best Practices zur Lösung)
Interne Zusammenarbeit: Du arbeitest mit unseren Produktteams zusammen, um technische Herausforderungen und komplexe Gehaltsabrechnungsfragen für unsere KundInnen zu lösen, identifizierst aktiv Verbesserungspotenziale für alle internen Gehaltsabrechnungs-Supportprozesse und unser Gehaltsabrechnungsangebot und kommunizierst diese
Training & Coaching: Du coachst Junior-Teammitglieder in Gehaltsabrechnung und Kundenmanagement und erweiterst kontinuierlich Deine Expertise in Personio durch unsere interne Akademie
Role Requirements: What you need to succeed
Du verfügst über Erfahrung in der End-to-End-Lohnabrechnung (mit Schwerpunkt auf Deutschland, Erfahrung in anderen EU/EEA/CH-Ländern von Vorteil)
Du bist kommunikationsstark, mit sehr guten Deutsch- und guten Englischkenntnissen
Idealerweise bringst du Erfahrung in der Kundenkommunikation mit
Du arbeitest gerne im Team und hast ein ausgeprägtes Einfühlungsvermögen, um auf die Bedürfnisse und Anliegen unserer KundInnen einzugehen
Du legst großen Wert auf Genauigkeit und Zuverlässigkeit deiner Arbeit
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.
With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.
Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:
Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers. Deliver Exceptional Results: We dream big and move with urgency to make great things happen. Elevate One Another: We work together as trusted partners to amplify our collective impact. Care to Challenge: We care personally and challenge directly to unlock our full potential. Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
Thank you for considering a career at Personio. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to joinus@personio.de.
